Well-trained staff. Very friendly and kind. Keeps family well informed. Good food. Clean and tidy and good activities. Lovely location and is good for walking along the promenade if the weather is good. Great facilities.

30th May 2023

 CareHome.co.uk review of Care Home

I opted to spend a week at Normanhurst for respite following surgery. Proved to be one of my very best decisions. There is no praise high enough for the care and attention I received from every member of staff that I came into contact with. Nothing was too much trouble even at 2 am when I accidentally knocked over the bed table scattering everything sitting on it. I even had a welcome cup of tea given to me. The bedroom and bathroom were bright, clean and welcoming. The entire experience was almost like a family visit to long unseen relatives. While it is true the building could use some TLC, the most important ingredient to consider when choosing a safe place for yourself or a loved one is there in multiples and in common to all carers and staff. i.e high levels of dedication and commitment to those in need of good and loving care.

20th April 2023

 CareHome.co.uk review of Care Home

Wonderfully thoughtful and loving staff have given my relative a place to live that she adores. She feels safe and very well cared for. Her room feels like home from home and she is extremely happy with her meals. The company with staff and residents is something that she values enormously.

3rd April 2023

 Carehome.co.uk Review of Care Home

A wonderful environment for my mum to be in. The staff are always helpful and take time and care to listen to the family's worries. Lots of opportunities for Mum to be stimulated and have a friendly chat.

7th March 2023

 Carehome.co.uk Review of Care Home

I am very impressed with the facility, the situation by the sea, but mostly, the staff. My friend is quite a handful and has found herself in great pain, but the staff a very patient and tolerant. Also, a high level of communication with myself and others around our friend's needs and issues.

23rd February 2023

 Carehome.co.uk Review of Care Home

My parents are very happy at Normanhurst, and if they are happy, so am I. The staff are friendly and caring to them and me when I make contact. I can see communication improving, though, as I have received a lot more communication since the change in management. I would certainly recommend Normanhurst to a friend.

23rd February 2023

 Carehome.co.uk Review of Nursing Home

Mum is eighty-five now and has had various ailments as you might expect. The home has been excellent in obtaining medical attention and keeping me informed at every step.

The staff have always been pleasant, humorous and welcoming.

21st February 2023

 Carehome.co.uk Review of Nursing Home

As a family, we find Normanhurst has an exceptionally high level of care. The overall presentation and feel of the building emanate love and warmth. All the facilities are well-maintained and clean. The staff always go above and beyond to provide excellent activities to keep the residents engaged at all times. This, I believe, is key to their success in caring for these vulnerable residents. The staff's overall compassion and care are truly remarkable. They have all become like an extension of our own family. They will do anything to make our family member feel as if they are in their own home. They have all been very accommodating when we have our special requests regarding birthdays and special occasions. We truly feel blessed that we found Normanhurst for our family member.

21st February 2023

 Carehome.co.uk Review of Nursing Home

I have chosen to write a review on behalf of my family. Our mother has now been cared for since January 2022. When she arrived she was so unwell and it was a very distressing time for her and my family. A year down the line we have a very different story thanks to the kindness and care of all the staff at Normanhurst. She has her hair done twice a week by a fantastic hairdresser, which also lifts her spirits greatly. She joins in and looks forward to the activities arranged by the amazing staff. We know she is safe and well cared for and we're thankful every day!

21st February 2023

 Carehome.co.uk Review of Nursing Home